Return Policy
At Mulberry Layne, we do our very best to find unique and quality merchandise that you will love and that has the long lasting quality that we all expect. We realize that sometimes things do happen. With this in mind, returns will be handled on a case by case basis. Under most circumstances, all sales are final and are not eligible for return. In some instances, if we decide to accept the return, we will do so with a store credit for a future purchase. Thank you for your patience and understanding of this policy.
Privacy Policy
This privacy policy sets out how Mulberry Layne uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page.
What We Collect
We collect user provided information. Information is collected through the use of web forms including but not limited to contact forms, sign up forms and checkout forms. User information collected for example would be names, email addresses and phone numbers. If you make a purchase through our website payments are processed through a trusted third party encrypted gateway. Mulberry Layne does not collect and store credit card information. All payment details are handled by the secure third party processor.
What We do with Collected Information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- We may contact you by email, phone or mail.
- We will never sell your information
Terms and Conditions of using this Website
Your use of the website is at your own risk. Use of this website constitutes a consent to our privacy policy.
Shipping and Handling
We are currently working to provide a way to ship some of our merchandise for your convenience. At this time, we do not offer any shipping of our items, but we do offer curbside, contact free pickup. If you would like something to be shipped, please contact us at 804-372-6742 and we will do our best to meet your needs.
In the future, when we are able to ship some of our merchandise, the below will apply...
All orders are prepared for shipment after completed checkout. Please allow for up to 48 hours to prepare shipments.
Orders are shipped using the selected method you as the customer chooses during checkout. Once location is entered, shipping fee is calculated.
For local orders we offer an in-store pick up option!
We do not issue refunds for lost, unclaimed, or undeliverable packages. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the shipping carrier. We will provide a tracking number for all shipments.